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2 changes: 1 addition & 1 deletion Teams/app-support-on-Teams-panels.md
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Expand Up @@ -4,7 +4,7 @@ author: mstonysmith
ms.author: tonysmit
manager: pamgreen
ms.reviewer: eviegrimshaw
ms.date: 2/27/2024
ms.date: 1/17/2025
ms.topic: article
audience: Admin
ms.service: msteams
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10 changes: 4 additions & 6 deletions Teams/devices/bluetooth-devices.md
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---
---
title: "Certified Native BlueTooth Devices"
author: mstonysmith
ms.author: tonysmit
Expand All @@ -22,14 +22,12 @@ f1.keywords:
- NOCSH
ai-usage: ai-assisted
description: This article provides a comprehensive overview of Native Bluetooth personal peripherals and outlines the certification requirements necessary for compatibility with Microsoft Teams.
---

---
# Native Bluetooth personal peripherals for Microsoft Teams

Native Bluetooth personal peripherals refer to personal headsets or speakerphones that are directly paired and connected to the integrated Bluetooth radio of a host device, such as a PC or mobile phone, without requiring an adapter or also called a dongle. This article provides a comprehensive overview of Native Bluetooth personal peripherals and outlines the certification requirements necessary for compatibility with Microsoft Teams.

To see a list of supported Bluetooth personal peripherals, see [Certified personal peripherals](usb-devices.md?tabs=usb).

## Certification requirements

The certification program ensures that audio personal peripherals offer rich audio quality and full functionality with the Teams app experience. Functionalities included in this certification are:
Expand Down Expand Up @@ -109,7 +107,7 @@ PCs that don't come with integrated Bluetooth radios and use aftermarket USB Blu

This certification is currently for Classic Bluetooth devices. The Microsoft Teams Certification Program has not started certifying Bluetooth Low Energy (LE) Audio headsets yet. We will update this article when the time comes. We do not anticipate issues with headsets that support both Classic Bluetooth and Bluetooth LE Audio, but the latter mode is not certified for Teams.

To see a list of supported Bluetooth personal peripherals, see [Certified personal peripherals](usb-devices.md?tabs=usb).
To see a list of supported Bluetooth personal peripherals, see [Certified personal peripherals](usb-devices.md?tabs=bluetooth#tabpanel_1_bluetooth).


## Troubleshooting
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51 changes: 27 additions & 24 deletions Teams/devices/sip-gateway-plan.md
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Expand Up @@ -108,37 +108,40 @@ If you have a 3PIP or SIP device, you must have the following:
| |Trio 8500<sup>2</sup> |5.9.5.3182 |7.2.4.0185 | | |
| |Trio 8800<sup>2</sup> |5.9.5.3182 |7.2.4.0185 | | |
| |VVX150<sup>2</sup> |5.9.5 |6.4.3.5814 | | |
| |VVX201<sup>2</sup> |5.9.5 |6.4.3.5814 | | |
| |VVX250<sup>2</sup> |5.9.5 |6.4.3.5814 | | |
| |VVX201<sup>2</sup> |5.9.5 |6.4.6.2224 | | |
| |Omegaline VVX250<sup>2</sup> |5.9.5 |6.4.6.2681 | | |
| |VVX250<sup>2</sup> |5.9.5 |6.4.6.2240 | | |
| |VVX300<sup>3</sup> |5.9.5 |5.9.7.3480 | | |
| |VVX301<sup>2</sup> |5.9.5 |6.4.3.5814 | | |
| |VVX301<sup>2</sup> |5.9.5 |6.4.6.2224 | | |
| |VVX310<sup>3</sup> |5.9.5 |5.9.7.3480 | | |
| |VVX311<sup>2</sup> |5.9.5 |6.4.3.5814 | | |
| |VVX350<sup>2</sup> |5.9.5 |6.4.3.5814 | | |
| |VVX311<sup>2</sup> |5.9.5 |6.4.6.2224 | | |
| |Omegaline VVX350<sup>2</sup> |5.9.5 |6.4.6.2681 | | |
| |VVX350<sup>2</sup> |5.9.5 |6.4.6.2240 | | |
| |VVX400<sup>3</sup> |5.9.5 |5.9.7.3480 | | |
| |VVX401<sup>2</sup> |5.9.5 |6.4.3.5814 | | |
| |VVX401<sup>2</sup> |5.9.5 |6.4.6.2224 | | |
| |VVX410<sup>3</sup> |5.9.5 |5.9.7.3480 | | |
| |VVX411<sup>2</sup> |5.9.5 |6.4.3.5814 | | |
| |VVX450<sup>2</sup> |5.9.5 |6.4.3.5814 | | |
| |VVX411<sup>2</sup> |5.9.5 |6.4.6.2224 | | |
| |Omegaline VVX450<sup>2</sup> |5.9.5 |6.4.6.2681 | | |
| |VVX450<sup>2</sup> |5.9.5 |6.4.6.2240 | | |
| |VVX500<sup>3</sup> |5.9.5 |5.9.7.3480 | | |
| |VVX501<sup>2</sup> |5.9.5 |6.4.3.5814 | | |
| |VVX501<sup>2</sup> |5.9.5 |6.4.6.2224 | | |
| |VVX600<sup>3</sup> |5.9.5 |5.9.7.3480 | | |
| |VVX601<sup>2</sup> |5.9.5 |6.4.3.5814 | | |
| |VVX601<sup>2</sup> |5.9.5 |6.4.6.2224 | | |
| |Rove B1<sup>1</sup> |8.0.5.0002 |8.0.5.0002 | | |
| |Rove B2<sup>1</sup> |8.0.5.0002 |8.0.5.0002 | | |
| |Rove B4<sup>1</sup> |8.0.5.0002 |8.0.5.0002 | | |
| |Rove 20<sup>1</sup> |8.0.5.0003 |8.0.5.0003 | | |
| |Rove 30<sup>1</sup> |8.0.5.0002 |8.0.5.0002 | | |
| |Rove 40<sup>1</sup> |8.0.5.0002 |8.0.5.0002 | | |
| |Edge E100<sup>2</sup> |8.1.0.12774 |8.1.0.12774 | | |
| |Edge E220<sup>2</sup> |8.1.0.12774 |8.1.0.12774 | | |
| |Edge E300<sup>2</sup> |8.1.0.12774 |8.1.0.12774 | | |
| |Edge E320<sup>2</sup> |8.1.0.12774 |8.1.0.12774 | | |
| |Edge E350<sup>2</sup> |8.1.0.12774 |8.1.0.12774 | | |
| |Edge E400<sup>2</sup> |8.1.0.12774 |8.1.0.12774 | | |
| |Edge E450<sup>2</sup> |8.1.0.12774 |8.1.0.12774 | | |
| |Edge E500<sup>2</sup> |8.1.0.12774 |8.1.0.12774 | | |
| |Edge E550<sup>2</sup> |8.1.0.12774 |8.1.0.12774 | | |
| |Edge E100<sup>2</sup> |8.1.0.12774 |8.2.2.1176 | | |
| |Edge E220<sup>2</sup> |8.1.0.12774 |8.2.2.1176 | | |
| |Edge E300<sup>2</sup> |8.1.0.12774 |8.2.2.1176 | | |
| |Edge E320<sup>2</sup> |8.1.0.12774 |8.2.2.1176 | | |
| |Edge E350<sup>2</sup> |8.1.0.12774 |8.2.2.1176 | | |
| |Edge E400<sup>2</sup> |8.1.0.12774 |8.2.2.1176 | | |
| |Edge E450<sup>2</sup> |8.1.0.12774 |8.2.2.1176 | | |
| |Edge E500<sup>2</sup> |8.1.0.12774 |8.2.2.1176 | | |
| |Edge E550<sup>2</sup> |8.1.0.12774 |8.2.2.1176 | | |
| |ATA 400<sup>3</sup> |4.0.1.6480 |4.0.1.6480 | |[Poly ATA 400 Series Configuration Guide](https://kaas.hpcloud.hp.com/pdf-public/pdf_10029605_en-US-1.pdf)|
| |ATA 402<sup>3</sup> |4.0.1.6480 |4.0.1.6480 | | |
| |OBi 300<sup>3</sup> |3.2.4.8441 |3.2.5.8732 | | |
Expand Down Expand Up @@ -304,7 +307,7 @@ If you have a 3PIP or SIP device, you must have the following:
> Gigaset Handsets receive firmware updates over the air from Gigaset IP-DECT servers. All Gigaset PRO DECT Handset models are compatible with Microsoft Teams SIP Gateway.
> [!NOTE]
> For Yealink DECT Base Stations, please use the appropriate region specific firmware version from the list to have the best calling experience.
> For Yealink DECT Base Stations, use the appropriate region specific firmware version from the list to have the best calling experience.
> [!NOTE]
> For support queries, customers using IP-DECT systems with Teams SIP Gateway should reach out to their DECT manufacturer or their implementation channel partners.
Expand All @@ -321,11 +324,11 @@ If you have a 3PIP or SIP device, you must have the following:
> [!NOTE]
> Customers should contact their Tango Extend Reseller for support queries related to Tango Extend eSIM endpoints. Help and Support information are provided in the Tango Extend Teams App.
>
> **Emergency Calling** - Emergency calling is supported from the Tango Extend eSIM and this uses the Teams number. Teams isn't notified of emergency calls made from the eSIM but will receive returned calls towards the Teams number.
> **Emergency Calling** - Emergency calling is supported from the Tango Extend eSIM and uses the Teams number. Teams isn't notified of emergency calls made from the eSIM but will receive returned calls towards the Teams number.
>
> **Tango Extend Supported Features** - Sign-in/out using Tango Extend Teams App with Teams policy sync, Make/receive calls with hold/resume and DTMF, dial-in to meeting, request to join, voicemail and MWI, Teams DND and Call Forwarding.
>
> **Currently Unsupported Features** - Sign-out / sign-in currently creates redundant (signed out) entries for the eSIM endpoint in Teams Admin Center.
> Remote Sign-in from TAC is currently not supported by Tango Extend.
> Teams mobile client – If users have both Tango Extend eSIM and Teams mobile client on their phones, then inbound calls will prioritize the Teams mobile client.
> Call transfer – where presented by mobile dialler menu option this isn't supported by Tango Extend.
> Tango Extend does not support remote sign-in from TAC.
> If users have both Tango Extend eSIM and Teams mobile client on their phones, then inbound calls prioritize the Teams mobile client.
> Tango Extend does not support call transfer when presented by the mobile dialer menu option.
2 changes: 1 addition & 1 deletion Teams/hybrid-meetings-device-config-account.md
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Expand Up @@ -4,7 +4,7 @@ author: mstonysmith
ms.author: tonysmit
manager: pamgreen
ms.reviewer: sohailta
ms.date: 2/26/2024
ms.date: 1/17/2025
ms.topic: article
audience: Admin
ms.service: msteams
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2 changes: 1 addition & 1 deletion Teams/hybrid-meetings-device-config-assign.md
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Expand Up @@ -4,7 +4,7 @@ author: mstonysmith
ms.author: tonysmit
manager: pamgreen
ms.reviewer: sohailta
ms.date: 2/26/2024
ms.date: 1/17/2025
ms.topic: article
audience: Admin
ms.service: msteams
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2 changes: 1 addition & 1 deletion Teams/hybrid-meetings-device-config-calendar.md
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Expand Up @@ -4,7 +4,7 @@ author: mstonysmith
ms.author: tonysmit
manager: pamgreen
ms.reviewer: sohailta
ms.date: 2/26/2024
ms.date: 1/17/2025
ms.topic: article
audience: Admin
ms.service: msteams
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2 changes: 1 addition & 1 deletion Teams/hybrid-meetings-device-config-intro.md
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Expand Up @@ -4,7 +4,7 @@ author: mstonysmith
ms.author: tonysmit
manager: pamgreen
ms.reviewer: sohailta
ms.date: 02/25/2024
ms.date: 1/17/2025
ms.topic: article
audience: Admin
ms.service: msteams
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2 changes: 1 addition & 1 deletion Teams/hybrid-meetings-device-config-license.md
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Expand Up @@ -4,7 +4,7 @@ author: mstonysmith
ms.author: tonysmit
manager: pamgreen
ms.reviewer: sohailta
ms.date: 2/26/2024
ms.date: 1/17/2025
ms.topic: article
audience: Admin
ms.service: msteams
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2 changes: 1 addition & 1 deletion Teams/hybrid-meetings-device-config-mailbox.md
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Expand Up @@ -4,7 +4,7 @@ author: mstonysmith
ms.author: tonysmit
manager: pamgreen
ms.reviewer: sohailta
ms.date: 2/26/2024
ms.date: 1/17/2025
ms.topic: article
audience: Admin
ms.service: msteams
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2 changes: 1 addition & 1 deletion Teams/hybrid-meetings-device-config-password.md
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Expand Up @@ -4,7 +4,7 @@ author: mstonysmith
ms.author: tonysmit
manager: pamgreen
ms.reviewer: sohailta
ms.date: 2/26/2024
ms.date: 1/17/2025
ms.topic: article
audience: Admin
ms.service: msteams
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2 changes: 1 addition & 1 deletion Teams/hybrid-meetings-device-config-policies.md
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Expand Up @@ -4,7 +4,7 @@ author: mstonysmith
ms.author: tonysmit
manager: pamgreen
ms.reviewer: sohailta
ms.date: 2/26/2024
ms.date: 1/17/2025
ms.topic: article
audience: Admin
ms.service: msteams
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2 changes: 1 addition & 1 deletion Teams/hybrid-meetings-device-select.md
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Expand Up @@ -4,7 +4,7 @@ author: mstonysmith
ms.author: tonysmit
manager: pamgreen
ms.reviewer: sohailta
ms.date: 2/26/2024
ms.date: 1/17/2025
ms.topic: article
audience: Admin
ms.service: msteams
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2 changes: 1 addition & 1 deletion Teams/hybrid-meetings-educate-participants.md
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Expand Up @@ -4,7 +4,7 @@ ms.author: tonysmit
author: mstonysmith
manager: pamgreen
ms.reviewer: sohailta
ms.date: 2/26/2024
ms.date: 1/17/2025
ms.topic: article
audience: Admin
ms.service: msteams
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2 changes: 1 addition & 1 deletion Teams/hybrid-meetings-features.md
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Expand Up @@ -4,7 +4,7 @@ ms.author: tonysmit
author: mstonysmith
manager: pamgreen
ms.reviewer: sohailta
ms.date: 2/26/2024
ms.date: 1/17/2025
ms.topic: article
audience: Admin
ms.service: msteams
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2 changes: 1 addition & 1 deletion Teams/hybrid-meetings-manage.md
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Expand Up @@ -4,7 +4,7 @@ ms.author: tonysmit
author: mstonysmith
manager: pamgreen
ms.reviewer: sohailta
ms.date: 2/26/2024
ms.date: 1/17/2025
ms.topic: article
audience: Admin
ms.service: msteams
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2 changes: 1 addition & 1 deletion Teams/hybrid-meetings-overview.md
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Expand Up @@ -4,7 +4,7 @@ ms.author: tonysmit
author: mstonysmith
manager: pamgreen
ms.reviewer: sohailta
ms.date: 2/26/2024
ms.date: 1/17/2025
ms.topic: article
audience: Admin
ms.service: msteams
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2 changes: 1 addition & 1 deletion Teams/hybrid-meetings-principles.md
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Expand Up @@ -4,7 +4,7 @@ ms.author: tonysmit
author: mstonysmith
manager: pamgreen
ms.reviewer: sohailta
ms.date: 2/26/2024
ms.date: 1/17/2025
ms.topic: article
audience: Admin
ms.service: msteams
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2 changes: 1 addition & 1 deletion Teams/hybrid-meetings-room-design.md
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Expand Up @@ -4,7 +4,7 @@ ms.author: tonysmit
author: mstonysmith
manager: pamgreen
ms.reviewer: sohailta
ms.date: 2/26/2024
ms.date: 1/17/2025
ms.topic: article
audience: Admin
ms.service: msteams
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2 changes: 1 addition & 1 deletion Teams/rooms/health-and-usage-reports.md
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Expand Up @@ -3,7 +3,7 @@ title: Health and usage reports
author: mstonysmith
ms.author: tonysmit
manager: pamgreen
ms.date: 02/28/2024
ms.date: 1/17/2025
ms.reviewer: obahidika
ms.topic: article
audience: Admin
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85 changes: 85 additions & 0 deletions Teams/set-up-live-chat.md
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---
title: Set up Live chat in Teams
author: DaniEASmith
ms.author: danismith
manager: jtremper
ms.topic: how-to
ms.service: msteams
audience: admin
ms.reviewer: lavenkat
ms.date: 01/17/2025
description: Learn how to set up and manage Live chat on your website and connect with customers in real time.
ms.localizationpriority: medium
search.appverid: MET150
ms.collection:
- M365-collaboration
f1.keywords:
- NOCSH
appliesto:
- Microsoft Teams
---

# Set up and manage Live chat

Live chat allows your website's visitors to chat easily with your business through a chat widget on your customer-facing website. Visitors submit queries to your website’s chat, connecting them directly to your support team in Teams.

This article teaches you how to set up and manage the Live chat widget for Teams.

## Requirements and limitations for Live chat

- Live chat is available only to Microsoft 365 Business Basic, Microsoft 365 Business Standard, and Microsoft 365 Business Premium users.
- The Teams admin must be on a business license to set up Live chat.
- The handoff support team should all have Business license.
- There's a limit of up to 25 users who can be added to the handoff support team.
- Any user in the tenant can be added to the Teams **Live chat requests** team. They can view visitor conversations but aren't tickets.

## Set up and manage Live chat's settings

You must be a Global admin to set up Live chat in the Teams **Admin** app.

1. Sign in to the Teams app using your Global admin credentials.
1. If you don’t already have the **Admin** app added to your Teams client, search the Teams **Apps** store for **Admin** and add it to Teams.
1. Open the **Admin** app in Teams.
1. Select **Live chat** in the left-rail **Admin** app menu.
1. Select **Get started** to start the set-up process.
1. Customize the chat widget by adding a business logo and name.
1. This step also creates a default greeting for the bot to greet your website visitors.
1. Select **Next: Handoff** to continue to the next step.
1. When a customer on the website asks a question, Teams creates a request and automatically assigns it to the next available customer service member. In this step, add users to be assigned customer requests.
1. Only users with a Microsoft 365 Business license can be added to the handoff team, with a maximum of 25 users.
1. You and members listed in the hand-off team are added to the **Live chat requests** team, which is created automatically. All incoming requests are posted in the **General** channel in the **Live chat requests** team.
1. Select **Next: Set support hours** to continue to the final step.
1. Set which days and time your team is available to chat with customers.
1. You can also customize what the bot should say when no one is available to chat with a customer or if customers reach you outside the service hours.
1. When you're finished managing Live chat’s settings, select the **Save changes** button.

## Add the Live chat widget to your website

You must consent to adding the live chat bot to your organization.

1. Sign in to the Teams app using your Global admin credentials.
1. Open the **Admin** app in Teams.
1. Select **Live chat** in the left-rail **Admin** app menu.
1. Select **Create** to start the live chat widget creation.
1. The live chat widget is created in the background. Teams notifies you once the set-up process is complete.
1. Test the chat widget by sending a message via the chat widget right within the **Admin** app and see how it connects website visitors to someone on your team by selecting **Test** under **Next steps**.
1. To add the chat widget to your website, select the **Add to website** button.
1. Add your website’s full URL as a trusted website.
1. The chat widget can only be embedded on this website.
1. Once you add the website, the code snippet is generated. Select **Copy code** to copy the JavaScript code snippet.
1. Paste the code snippet into your website’s code and publish your website.

The Live chat widget is now added to your website and ready for customers to use.

## What your customers and support people experience

Once a customer opens the Live chat widget on your website and submits a query, a ticket is made in the **Live chat requests** team. The admin and users in the Live chat team can view all tickets in the **General** channel under the **Requests** tab.

On your website, the customer initially talks to the Live chat bot until they're connected to a support agent in your business.

Live chat finds an available support person and connects the customer to the support person in your business. Live chat automatically assigns the ticket to someone in your support team and connects them to the customer in Teams **Chat** where the support person can chat with the customer in real time.

## Related articles

- [Set up Microsoft Teams in your small business](deploy-small-business.md).
- [Microsoft Teams for small and medium businesses](https://enablement.microsoft.com/microsoft-teams/smb/).
2 changes: 2 additions & 0 deletions Teams/toc.yml
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Expand Up @@ -654,6 +654,8 @@ items:
href: supervised-chat-non-edu.md
- name: Block incoming chat messages
href: block-incoming-chats.md
- name: Set up Live chat in Teams
href: set-up-live-chat.md
- name: Channels
items:
- name: Overview of channels
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