Issue with Blank Content in Pop-ups When Automating Application with Cypress

[smrithisatheesh]

I am reaching out regarding an issue we’re encountering while automating our application with Cypress. The test suite executes well for most of the pages, and elements are being interacted with as expected. However, we’ve encountered a problem when testing pop-ups triggered by button clicks.
Issue Description: Whenever a button is clicked that should open a pop-up, the pop-up does indeed open. However, the content within the pop-up appears to be blank. This behaviour occurs consistently across various tests that involve pop-ups within the application. Manually testing these interactions displays the pop-up content without issues, so this appears to be specific to the Cypress automation environment.
Steps to Reproduce:

1. Load the application page in Cypress.
2. Click on a button that is will trigger a pop-up with specific content.
3. Observe the pop-up content area, which appears blank instead of displaying the expected text or elements.
   Additional Context:
   • Browser Settings: We have tried adjusting configurations such as chromeWebSecurity, but the issue persists.
   • Timeouts and Waits: We have applied waits to ensure the pop-up content has time to load but still see a blank pop-up.
   • Environment: We have tried with Chrome as well as Edge
   We would appreciate any guidance or workarounds to address this issue, as pop-ups are an essential part of our application's user flow.
   Thank you for your support !